Technical Support Engineer at F5

Type: Full-time

Description

F5 is seeking a highly skilled and experienced Technical Support Engineer to join their Customer Service & Support family. The role involves providing technical support to diagnose, troubleshoot, repair, and debug product issues, acting as first-line support for malfunctioning equipment or software. The engineer will also contribute to process improvement initiatives, guide junior support professionals, and collaborate with internal and external stakeholders to resolve complex customer problems.

Required Skills

Technical Acumen
Critical Reasoning
Initiative & Adaptability
Partnership
Communication and Collaboration

Additional Information

Required Previous Experiences: Ability to take ownership and accountability of larger customer service requests.
Ability to implement strategic direction on large-scale business problems.
Ability to synthesize and feed back business challenges into delivery plans.
Ability to provide direction to team members, manage customer interactions, maintain high customer satisfaction, and contribute to process improvements.
Ability to interact frequently with product support professionals and partner with other F5 teams.
Preferred Qualifications: Advanced understanding of business lines and a growing understanding of the overall company and the competitive environment.
Knowledge of common support center metrics and ability to manage teams to KPIs.
Strong ability to communicate basic concepts and exchange ideas and content relating to F5 solutions.
Excellent customer service skills. Ability to effectively relay technical information to customers of varying skills.