Description
Akamai Technologies is hiring a Technical Support Engineer for its Micro-segmentation Support Team. The role leads investigations and resolves enterprise customer issues involving Akamai Guardicore Micro-segmentation and Zero Trust products, collaborates with Support, Engineering, R&D, and QA teams, and builds customer relationships. Candidates need extensive enterprise technical support and escalation experience, Linux and Windows expertise, networking, virtualization, cloud, Kubernetes, database knowledge, strong communication and customer-service skills, and native Japanese with business-level English. The role offers Akamai's flexible workplace program, allowing work from home, office, or both within the advertised country.
