Description
Fireblocks is hiring an APAC Technical Support Engineer to provide real-time, remote support for its SaaS platform during the APAC timezone. The role owns customer issues through resolution, collaborates with Site Reliability, DevOps, Product, and Engineering teams, handles escalations and outages, and maintains case documentation. The position covers five days weekly, may include one weekend day, and starts at 6:30 a.m. without night shifts. Applicants need 3–5 years of technical support experience, API debugging skills, strong communication and troubleshooting abilities, and native or fluent Japanese and English; a relevant degree and experience with SaaS, financial services, databases, monitoring tools, scripting, or blockchain cryptography are preferred.
