Description
The Tier 2 Technical Support Engineer will provide advanced customer support for Flir’s thermal imaging and test equipment, own escalated cases from escalation through resolution, implement and train customers on asset management, inspection, and maintenance software, and serve as a technical escalation point for Tier 1 support. The role also collaborates with product engineering, sales, product management, and service teams to improve products and customer experiences. It is a full-time field and in-house position requiring up to 50% domestic and international travel, with a bachelor’s degree or equivalent professional experience and at least five years of technical or field support experience.
