Description
Forter is seeking a Technical Support Engineer to provide expert-level support to customers, troubleshoot complex analytical issues, and contribute to the continuous improvement of support processes. The role involves analyzing transaction data, interacting with merchants to explain AI model decisions, partnering with the Analytics team, educating customers on Forter's Policy Builder, and maintaining merchant business rules. The successful candidate will also create knowledge base content, perform proactive customer outreach, and assist internal teams with analytical queries.
