Description
The Staff Technical Support Specialist will troubleshoot Fortinet Endpoint Security Management and Endpoint Detection and Response solutions, manage high-profile customer cases, analyze configuration and OS-level data, recommend corrective actions, educate customers, reproduce environments, and develop knowledge articles and training materials. The role requires networking and security product experience, deep knowledge of Windows, macOS, and Linux, TCP/IP and authentication protocols, strong troubleshooting skills, and strong written and verbal communication.
