Description
This is a technical support role focused on advanced troubleshooting of Fortinet networking and security products. Responsibilities include analyzing customer network and packet-trace information, reproducing environments in labs, escalating and closing technical cases, managing customer expectations, submitting knowledge-base articles and bug reports, and coaching L1 engineers while delivering technical training. The role requires networking and security knowledge, preferably field sales and call-center experience, and may require Portuguese communication.
