Technical Support Engineer at Hercules

Compensation

$80,000 – $175,000/yr

Setup: Remote, Hybrid
Type: Full-time
Posted: Jan 27, 2026

Description

Hercules is seeking a Technical Support Engineer to resolve complex technical issues for their customers using applications built on Hercules. The role involves deep debugging, providing architectural guidance, and ensuring quick resolutions for high-value users. This position focuses on owning escalations, diagnosing platform issues, creating knowledge bases, automating processes, and contributing to product improvement.

Required Skills

TypeScript
Modern Web Fundamentals
HTTP
APIs
Authentication
Databases
Debugging Production Issues
Systems Thinking
Architecture
Scalability
Reliability
Performance
Security Basics
Written Communication
Customer Facing Role

Additional Information

Preferred Qualifications: Strong technically: you can reason about full-stack systems and debug unfamiliar code quickly.
Customer-oriented: clear communicator who can translate complexity into next steps.
Fast and thorough: you triage efficiently, reproduce issues, and drive to resolution.
Product-minded: you turn recurring issues into fixes, docs, and automation.
Experience working in a customer facing role (sales, pre-sales, customer support, etc)
Ideally experience supporting developers or working in a high-velocity product environment