Description
Hewlett Packard Enterprise (HPE) is hiring a Technical Support Engineer for its Mist product support team in Japan. The role is hybrid, with an expectation of working two days per week from an HPE office, and focuses on responding to customer technical inquiries, building and validating lab reproductions, reviewing technical documents and bug databases, creating and maintaining knowledge base content, and mentoring junior engineers. The position requires at least three years of customer support experience in IT, foundational networking knowledge (especially Layer 2 and Layer 3), and strong communication and presentation skills; CCNA-level knowledge and a proactive attitude are preferred.
