Description
Kong is hiring a Technical Support Engineer to join its Technical Support Engineering team and help customers resolve complex production and pre-production issues with Kong’s API Gateway and AI Gateway solutions. The role involves live troubleshooting, knowledge-article creation, product and customer feedback, collaboration with engineering and customer-facing teams, and technical mentorship. It requires REST and RESTful APIs, coding and troubleshooting, cloud and container technologies, web architecture, and at least three years of experience in a customer-facing technical role. The position is hybrid, with three office days and two remote days, and requires EMEA or US business hours.
