Description
Lumana is hiring a Technical Support Engineer to troubleshoot and maintain deployed video security systems, including networking, edge devices, infrastructure, servers, virtual machines, operating systems, storage, routers, switches, firewalls, VPNs, and WAN connectivity. The role partners with field teams, engineering, QA, and product teams to resolve incidents, validate fixes, coordinate production testing, automate diagnostics, and maintain documentation. It is remote within the U.S. Eastern Time Zone, with hybrid work for candidates based in New York City, and pays $70,000–$90,000 annually.
