Description
Megaport is hiring a Technical Support Engineer with a networking background to serve as the first point of contact for customers, resolving technical, portal, account, and general-enquiry issues through phone, email, and live chat. The role focuses on first-contact resolution, customer communication, documentation, KPI and SLA targets, vendor and internal collaboration, and escalation of unresolved issues. It requires at least three years of logical networking troubleshooting experience, a degree in IT, networking, or a related field, fluent English, and strong customer service skills; networking certifications are a plus. The position is based in the local office with three days per week in the office, rotating weekend and public holiday shifts, and includes a performance-based bonus, training allowance, paid study leave, and other benefits.
