Description
Mercado Livre is hiring a Support Analyst to provide in-person and remote technical support, diagnose and resolve hardware, software, network, and device incidents, and administer servers, networks, storage, monitoring systems, and logistics equipment. The role also covers infrastructure deployments, configurations, maintenance, asset management, documentation, and the use of AI and automation tools. Candidates need a degree in information technology, engineering, systems, or a related field, more than five years of technical support and infrastructure administration experience, and expertise with Windows, ChromeOS, macOS, Active Directory, monitoring tools, networking, and related protocols. The position is 100% on-site in Queimados, Rio de Janeiro.
