Description
Microsoft is hiring a Technical Support Engineer for its Customer Service & Support organization to own, troubleshoot, and resolve complex customer technical issues. The role involves collaborating with software engineering and other product teams, managing escalations and incident requests, maintaining customer and stakeholder communication, and contributing to technical communities. Required qualifications include at least four years of troubleshooting experience, familiarity with Skype for Business, Microsoft Teams, Windows Server, and Active Directory, and knowledge of networking, VoIP, TCP/IP, DNS, QoS, SIP, VLANs, and WAN technologies. Preferred qualifications include Office 365, Teams administration, authentication and voice offerings, Azure AD Connect, enterprise unified communications, network analysis tools, and Microsoft certification.
