Description
Microsoft is hiring a Senior Technical Support Engineer to design and ship scalable AI and software systems that resolve complex customer technical problems at fleet scale. The role owns an MCP-based agent platform, production engineering rails, language-model pipelines, quality-evaluation systems, intelligent case-routing services, and privacy-preserving data tooling. Candidates need a bachelor's degree in computer science, information technology, or a related field plus at least three years of relevant experience, along with experience in production software, AI applications, cloud and data solutions, model evaluation, and software quality and DevOps practices. The role offers a typical U.S. base pay range of USD 86,100 to USD 169,800 per year, with higher ranges for the San Francisco Bay area and New York City metropolitan area.
