Description
The Technical Support Engineer serves as an escalation point for complex, high-impact customer issues and supports Microsoft’s AI-powered customer experience. Responsibilities include case reviews, customer wellness checks, engineer readiness, troubleshooting guidance, cross-team collaboration, process improvement, and supportability activities such as troubleshooting guides. The role requires a bachelor’s degree in a relevant field, 3+ years of technical support or troubleshooting experience, fluent English, and the ability to meet Microsoft, customer, or government security screening requirements.
