Description
Miratech is hiring a Technical Support Engineer to support a large-scale customer experience transformation initiative for a global healthcare client. The role monitors system health, triages and coordinates incidents, escalates outages, documents issues, prepares operational reports, and serves as a liaison among technical teams, business stakeholders, and vendors. The position requires at least three years of incident response, crisis management, and vendor coordination experience, plus IT operations or network monitoring experience; familiarity with ServiceNow, Splunk, Dynatrace, Genesys, AWS, and CxOne is expected, while remote work is offered.
