Description
monday.com is hiring a Technical Support Engineer to serve as the primary contact for complex customer product and technical questions across chat, email, and Zoom. The role involves diagnosing root causes, resolving product configuration issues, identifying larger customer needs, educating customers, collaborating with Tech Touch teams, and sharing technical knowledge. Candidates need strong customer service, communication, adaptability, and prior professional experience; premium or white-glove support and customer success experience are preferred. The role is hybrid and offers a New York City base salary of $85,000-$101,000, with bonus and equity eligibility.
