Description
Navina is hiring a Technical Support Engineer to provide first-line technical support for its AI-powered digital health SaaS platform. The role involves resolving customer issues within SLAs, improving support processes, maintaining a technical support knowledge base, and collaborating with R&D, Product, Customer Success, and Medical teams on complex escalations. Candidates need more than four years of customer-facing technical support, integration, or services experience in SaaS or equivalent, plus SQL and data analysis, web application debugging, project management, troubleshooting, and strong customer communication skills. Healthcare industry familiarity and programming experience are advantageous.
