Description
The Technical Support Engineer 2 provides post-sales technical support for NetApp storage and cloud solutions, including AFF, FAS, and Cloud Volumes ONTAP. The role troubleshoots complex hardware, software, and cloud infrastructure issues, analyzes logs, identifies root causes, and delivers solutions to customers. It requires 3 to 5 years of experience in technical support, storage administration, or infrastructure support, strong troubleshooting and communication skills, and experience with at least two of the listed storage, cloud, virtualization, or infrastructure technologies. A bachelor’s degree in a related field or equivalent work experience is required, while relevant industry certifications are preferred.
