Description
Netwrix is hiring a Technical Support Engineer to provide responsive customer support for Netwrix products through the Support Portal and phone. The role involves troubleshooting and documenting issues, reproducing product defects, escalating problems to Engineering, collaborating with Customer Success and R&D, creating knowledge-base articles, and improving processes and product feedback. The position requires at least two years of support or technical support experience, strong technical aptitude, communication, troubleshooting, and analytical skills, and familiarity with Active Directory and Windows Server or desktop systems. The working timezone is EDT, and the company describes a remote-first work environment.
