Description
NiCE is hiring a Level 2 Technical Support Engineer to provide advanced technical support for customer contact centre software, troubleshoot complex SaaS and telecommunications issues, analyze logs and network data, manage escalated incidents, coordinate with R&D and other internal teams, and improve knowledgebase and troubleshooting processes. The role requires at least two years of technical customer service experience, advanced knowledge of SaaS, networking, databases, and related technologies, and a bachelor’s degree or equivalent experience. It is an individual-contributor hybrid role reporting to the Director, Professional Services.
