Description
NiCE is hiring a Senior Technical Support Specialist to provide expert technical support for customers using the Cognigy conversational AI platform. The role involves troubleshooting AI agents, conversation flows, REST APIs, integrations, authentication, cloud environments, and platform functionality; investigating root causes; guiding customers through support channels; escalating complex issues; improving platform reliability; documenting solutions; and developing support automation. The position requires at least three years of technical support experience, strong troubleshooting and API skills, knowledge of LLMs and modern AI technologies, and familiarity with Windows, Linux, cloud platforms, and related integrations.
