Description
Nokia is hiring a Technical Support Engineer to provide 24/7/365 technical support for Network Management System products, troubleshoot and resolve customer issues, perform corrective and preventative maintenance, manage outages and changes, maintain Salesforce and outage documentation, and support knowledge transfer. The role requires strong problem-solving, communication, customer-service, and documentation skills; a Computer Science degree or equivalent practical experience is preferred, while optics, network management, and technical support experience are advantageous. The role may require up to 5% travel and adherence to ISO27001 information-handling practices.
