Description
Okta is hiring a Technical Support Engineer to serve as the primary point of contact for enterprise customer issues involving Okta’s identity and directory products. The role owns troubleshooting, root-cause analysis, resolution, customer communication, bug reporting, knowledge sharing, and process improvement while supporting cloud, on-premises, federation, SSO, and zero-trust environments. Candidates need at least five years of relevant customer-facing or technical support experience, a relevant degree or professional experience, and expertise with networking, protocols, APIs, command-line tools, enterprise applications, and directory services.
