Description
OpenAI is hiring a Technical Support Engineer to resolve complex customer issues involving API failures, integrations, authentication, and production incidents. The role provides end-to-end troubleshooting, escalates to Engineering, partners with Product and Operations, and develops automation and AI-powered workflows. It is based in Tokyo with a hybrid model of three office days per week, requires fluent Korean and English, and seeks candidates with at least eight years of experience in user operations, engineering, support engineering, or similar technical roles.
