Description
OpenAI is hiring a Technical Support Engineer to resolve complex customer issues involving API failures, integrations, authentication, and production incidents. The role provides end-to-end troubleshooting, escalates to Engineering, partners with Product and Operations, and uses scripting and AI capabilities to automate workflows and improve support systems. It is based in Singapore with a hybrid model of three office days per week, requires full English fluency, and seeks candidates with at least eight years of experience in user operations, engineering, support engineering, or similar technical roles.
