Description
The Technical Support Engineer II (TSE 2) will serve as a primary technical contact for customers, troubleshoot complex issues across networking, security, operating systems, applications, and related areas, reproduce problems in lab environments, document findings, and collaborate with Engineering, QA, and Product teams. The role also includes mentoring TSE 1 engineers, maintaining knowledge-base documentation, participating in on-call and incident-response rotations, and contributing to process improvements. Candidates need a bachelor’s degree or equivalent hands-on experience, 3–5 years of relevant experience, strong troubleshooting skills across at least two technical domains, and familiarity with virtualization and cloud technologies.
