Description
Edenred is hiring an L2/L3 Technical Support Engineer in Taipei, Taiwan, to provide system-level troubleshooting, root-cause analysis, incident resolution, SLA management, monitoring, client communication, documentation, and team coaching. The role requires a bachelor’s degree in a relevant field, at least two years of platform or application technical support experience, SQL proficiency, strong analytical and client-facing skills, and native or fluent Traditional Chinese. Preferred qualifications include APM and DevOps experience, Microsoft Azure, and AI tool proficiency.
