Description
Propel is hiring a Technical Support Engineer for its India team in Trivandrum. The role provides first-line customer support and troubleshoots complex issues across Propel and Salesforce platforms, including Propel One, Salesforce Agentforce, Data Cloud, permission sets, and agent deployment. Responsibilities include resolving escalations, managing tickets and SLAs, documenting solutions, leading customer interactions, and supporting AI adoption. The position requires at least one year of Salesforce troubleshooting and administration experience, one year of technical and application support experience, a BS or equivalent in a relevant field, and onsite attendance for at least four days per week. It is an in-office role in Trivandrum, aligned with Eastern Time business hours, and does not offer visa sponsorship.
