Description
The Technical Support Engineer will provide pre-sales and post-sales technical support for Qualitrol monitoring products, including transformer, GIS, grid, and circuit breaker monitoring systems. The role involves diagnosing software and hardware issues, providing remote and onsite troubleshooting, configuring SCADA systems, organizing customer training, escalating unresolved issues, documenting work in Salesforce, and supporting field-service projects. Candidates should have relevant technical support or field-service experience, strong analytical and communication skills, and knowledge of high-voltage asset monitoring; experience with Qualitrol products, SCADA communication, and IEC61850 is preferred.
