Description
RSA is hiring a Principal Technical Support Engineer to act as a remote customer advocate, resolve identity and access management issues, manage customer cases, create and maintain technical knowledge content, perform systems analysis, and mentor less experienced technical support engineers. The role requires at least three years of relevant experience, strong customer communication and problem-solving skills, and knowledge of information security, SQL, Active Directory, Linux, network protocols, web applications, and ticketing systems. The position may require rotational shifts, holidays, weekends, and on-call responsibilities, with hybrid office attendance on a requirement basis.
