Description
SailPoint is hiring a Technical Support Engineer to work with field personnel and customers to identify, troubleshoot, and resolve complex technical issues. The role involves handling support cases across multiple channels, escalating critical issues, documenting solutions, collaborating with product and customer teams, and participating in 24x7 on-call rotations. Candidates need at least five years of professional software support experience, advanced troubleshooting skills, cloud and microservice experience, database and application-server knowledge, and strong communication and customer-orientation skills.
