Description
ScaleOps is hiring a Technical Support Engineer to serve as the first line of defense for complex customer technical issues involving autonomous cloud and AI infrastructure. The role monitors and resolves incidents, manages customer tickets, troubleshoots Kubernetes and cloud-native integrations, escalates issues with documentation, reproduces and documents bugs for R&D, maintains the support knowledge base, and identifies recurring issues for product improvement. Candidates need hands-on Kubernetes troubleshooting experience, familiarity with cloud-native environments, strong communication, an SLA-driven mindset, and prior experience supporting technical platforms in production environments.
