Description
The Technical Support Engineer will provide first-line remote and on-site support for AI robotics systems deployed across Europe, diagnosing hardware and software issues using SSH, Docker, and Python. The role collaborates with internal and external teams, escalates unresolved issues, maintains incident documentation, and contributes to knowledge-base, dashboard, and debug-tooling improvements. It requires a bachelor’s degree in a technical field, 2–3 years of robotics and customer-facing experience, Python and SQL skills, German and English fluency, and willingness to travel 50–75%.
