Description
ServiceNow is hiring a Technical Support Engineer to provide second-level support for US-based customers, troubleshoot technical issues, own customer cases, and contribute to company-wide projects. The role requires at least four years of experience in a similar role, cybersecurity experience in network or application security, enterprise customer-account experience, TCP/IP and application-layer networking knowledge, Linux product support, SQL and database work, and strong customer communication and problem-solving skills. Docker/Kubernetes, scripting, and ServiceNow experience are preferred.
