Description
Moveworks, now part of ServiceNow, is hiring a Technical Support professional to support its AI Assistant platform. The role provides customer-facing troubleshooting for RAG-based AI responses, agentic workflows, REST API and enterprise-system integrations, using logs and observability tools to identify root causes, document defects, manage tickets and SLAs, perform configuration changes, and contribute to knowledge bases. The position requires a bachelor’s degree in a relevant field and 5–8 years of customer-facing technical support experience, with ServiceNow and enterprise integration experience preferred or required.
