Description
Technical Support Engineer responsible for troubleshooting, diagnosing, and resolving customer issues across systems, software, and hardware; escalating unresolved issues to internal departments while following standard procedures. The role requires customer service, communication, teamwork, organization, basic computer proficiency, willingness to learn, and on-site work on a shifting schedule. A bachelor's degree in computer engineering or an IT-related course is preferred, but prior similar experience is not required and all experience levels may apply.
