Description
The Technical Support Engineer provides accurate and timely technical support for STARLIMS products and services throughout the customer lifecycle. The role owns support tickets, investigates and resolves technical issues, manages incidents, collaborates with cross-functional teams, recommends system improvements, and maintains customer communication. It requires strong troubleshooting, communication, organizational, and follow-up skills, along with SQL, C# or an equivalent object-oriented language, and database experience. Prior LIMS, ELN, SDMS, or LES experience is preferred, and occasional weekend coverage is required on a quarterly rotation.
