Description
The Technical Support Engineer provides technical support to customers and sales partners through phone, email, and remote channels; analyzes and resolves technical issues; collaborates with development teams on complex challenges; documents processes and solutions; improves support workflows; and may provide on-site support for complex commissioning projects. The role requires technical training or a comparable qualification, IT support or technical customer service experience, strong German and English skills, analytical and solution-oriented working styles, customer service orientation, and occasional travel.
