Description
Tango is hiring a remote Technical Support Engineer based in the United States to own the intake, triage, and resolution of enterprise customer issues, especially SSO and SCIM provisioning. The role collaborates with Customer Success and Engineering, uses logs, APIs, and AI tools to diagnose problems, maintains runbooks and processes, and escalates complex cases. Candidates need at least four years of technical support or similar customer-facing experience, hands-on SSO and SCIM troubleshooting, and experience with support tools, AI automation, and customer communication. The base salary is $95,000–$115,000, with equity and benefits.
