Description
Tatum is hiring a Technical Support Engineer for its Support & Solutions team. The role combines customer-facing technical support with solution engineering, involving troubleshooting blockchain integrations, analyzing logs and monitoring data, proposing practical solutions, collaborating with Engineering and Infrastructure, and participating in on-call incident response. The position requires at least two years of experience in technical support, solution engineering, QA, or a similar technical role, along with knowledge of APIs, HTTP, JSON, authentication, system integrations, and basic scripting or automation. Blockchain experience is a plus but not required.
