Description
The Technical Support Engineer provides complex software support for Apptium products, resolving customer issues, managing escalations, performing root-cause analysis, validating bug fixes, maintaining troubleshooting documentation, and developing test environments. The role collaborates with R&D and internal stakeholders, supports product readiness, and may provide after-hours coverage and training. It is an on-site position in Reston, Virginia, with a salary of $75,000 to $85,000 depending on experience.
