Description
Twilio is hiring a Technical Support Engineer 3 to support customers using the Twilio platform, resolve complex technical requests across phone, email, chat, and other channels, troubleshoot APIs and SDKs, manage escalations and incidents, document interactions, and contribute to knowledge articles and process improvement. The role is remote and based in Ireland, with approximately 15% travel, and requires 5–7 years of experience in technical support or application support, programming or scripting skills, API and networking knowledge, and availability for non-standard shifts and on-call rotation.
