Description
Twilio is hiring a remote Customer Support Specialist based in Ireland to handle account administration, billing inquiries, troubleshooting, escalations, bug reporting, and customer communication. The role requires knowledge of Excel, SQL, and ZenDesk, experience troubleshooting QoS issues, and strong REST API and cloud-solution troubleshooting skills. It includes rotating shifts, occasional travel, and benefits including healthcare, retirement savings, and parental and wellness leave.
