Description
Uniguest is hiring a Tier II/III Technical Support Engineer to provide second-tier technical support for customers through telephone, chat, and support portal. The role owns complex break/fix issues, troubleshoots software and hardware, collaborates with field and development teams, mentors Tier I agents, manages the Tier II case backlog, documents cases, and contributes to process and product improvements. TCP/IP networking, strong troubleshooting and communication skills, and customer service are required; Linux administration, scripting, and contact centre experience are preferred.
