Summary from listing
The employer is hiring a Technical Support Engineer in Budapest to serve as the first point of contact for customers in European countries, resolving software and technical issues for cloud-native SaaS products. The role involves maintaining customer interaction records, following incident-response procedures, escalating complex issues, collaborating with support and cross-functional teams, and continuously improving product and technical knowledge. Candidates must be fluent in English and German and/or Italian, have at least three years of customer support, cloud-native SaaS, and Linux/Windows Server experience, and possess database, SQL, and cloud-environment experience.
