Description
The Technical Support Engineer resolves customer issues, troubleshoots Vertiv product software and hardware, assists Sales and Field Agents, maintains knowledge content, researches solutions, shares proactive information, positions workarounds, and collaborates with subject matter experts on escalations. The role requires a bachelor’s degree in a relevant technical field or equivalent education and experience, at least two years of customer service experience, and at least two years of IT, data center, or software support experience, along with strong communication, organizational, and problem-solving skills. Preferred qualifications include networking certifications, IT and security knowledge, environmental monitoring experience, and virtual computing familiarity. The position is based in a standard office environment and requires limited business travel.
