Description
Wrisk is hiring a Technical Support Engineer to provide first- through third-line technical support for internal staff and customer-facing issues. The role involves managing service desk tickets, troubleshooting and investigating software, database, codebase, and logic-flow problems, making limited JavaScript or Kotlin changes, coordinating with engineering and cross-functional teams, documenting root-cause and compliance analyses, and improving support processes. The position requires at least two years of technical support experience or equivalent personal experience and familiarity with SQL, service desk tools, programming, scripting, APIs, remote support, documentation, and related infrastructure tools.
