Description
Zscaler is hiring a full-time, remote Technical Support Engineer to provide first-line phone and email support for complex security and network issues, troubleshoot SSL, SAML, HTTP, TCP/IP, and connectivity problems, document incident resolutions, partner with Engineering, develop training programs, and mentor other engineers. The role requires U.S. citizenship, at least three years of relevant troubleshooting experience, knowledge of security and network infrastructure, and experience handling enterprise escalations. The base salary range is $104,000 to $130,000 USD, with health plans and other benefits.
